Sunday, May 1, 2005

TO: John Nilas, Customer Relations, BOQ

Dear Mr Nilas

Thank you for your letter of 14th April. You must be an escapee from the Public Service. The message in your letter very clearly is: "There's no reason for it. It's just policy" Do you really think I or anybody else is going to be happy with that response to a complaint? I have pointed out two idiotic policies of the bank (No names on receipts and the barring of credit-card payments of fees) WITH THE GENERAL IDEA THAT YOU MIGHT CONSIDER CHANGING THEM. And if you are too wooden for that, you could at least have the courtesy to explain to me the wonderful wisdom behind the existing policies.

You must WANT shareholders to embarrass your chairman at the AGM