Thursday, July 19, 2007

TO: Chair, Bank of Qld

Dear Mr Roberts,

As a long-term BOQ shareholder, I like to do a certain amount of business with the bank in order to check on stupidities in the bank's operations. And, as you know, I find plenty. I am sure you appreciate the opportunities my comments give you to upgrade your operations.

I would therefore like to draw your attention to another stupidity in your bank's internet service.

When users log on to inspect details of their account, they are given several options for what is displayed. They can see the last week's transactions, the last month's transactions etc.

But that does not apply to Visa card accounts. "Since last statement" is the only option given.

Why? If you are going to provide an internet service why can you not do it properly?

Note that I have NOT directed this letter to Gavin Watts. His idea of customer relations is to tell people that the bank has a legal right to do what it does -- full stop. Is he the best you can do? He sure needs lessons in how to win friends and influence people.

Saturday, July 14, 2007

TO: Gavin Watts, Bank of Qld

Dear Mr Watts,

For a manager of customer relations, you are most disappointing. I have your totally irrelevant letter of 11th. I asked for an explanation, not a legal argument.

Please try again. You ARE allowed to think, you know. You have shown you can use italics. See if you can do more.

Absent an intelligent response from you I will have to refer the matter to the Banking Ombudsman. He is generally sympathetic to requests for information and explanation

Thursday, July 5, 2007

TO: Chair, Bank of Qld

Dear Mr Roberts,

I was today once again foolish enough to use a BOQ service. It looks like I am going to have a lot to raise at the next AGM.

I went in to your Stones Corner branch and arranged for a "telegraphic transfer" of some money to a UK account.

How long would YOU think a "telegraphic transfer" would take to go through? Silly little people like me would think that it would be like the internet -- instantaneous.

But NO! I was told it would take "several days"

Please explain