TO: V.C. Dougherty, MD staff, BOQ

Dear Ms Dougherty

Thank you for your letter of 11th.

May I suggest that there is a simple way for the bank not to be called "boneheads"? Don't act that way.

Apropos of that I would like to ask you just one question:

Why was I allowed to transfer $5,000 out of my account one day without a token but next day I was allowed to transfer not one cent? Certainly not $5,000.

You can guess what I think of that great and unexpected inconvenience to which you subjected me.

I think a policy change on that is clearly called for. Don't you?

Your absurdly complex token system has simply persuaded me that I should no longer keep significant funds in my BOQ account. I was for some time keeping substantial funds there for the sake of convenience but since you have taken the convenience away I have taken the funds away.

TO: Chair, Bank of Qld

Dear Mr Roberts,

I must be a hero of persistence. Once again I have been victimized by gross BOQ stupidity. You have sometimes been able to help in the past so I am alerting you to this matter too.

I have been accustomed to using internet banking on my A/c 90-REDACTED. Transfers to other banks are however limited to $5000. So I put in to raise the limit to $15,000. The new limit was approved.

End of story? No way! Not with the boneheaded BOQ. Now I cannot transfer ANYTHING at all! The upgrade has turned into a severe inconvenience. I am told that I now have to go into a branch to get a new password or otherwise get stuffed.

I am going in alright -- to draw out all my money

Yours Incredulously