Dear Ms Heffernan

Thank you for your comprehensive response, which I find generally reasonable.

I STILL however am exceedingly cheesed off by your cheapskate procedure of printing statements both sides. The idea that all customers should keep their statements in a ring-binder is just so incredibly authoritarian. I don't. And your new statements are a real pest to me. You remind me of Joe Stalin saying that there is complete freedom of speech in Russia as long as you agree with him. People are all DIFFERENT, you know: There is no Commo uniformity in Queensland. Could you not at least give customers an option of how many sides they want printed? I will definitely raise this at the next AGM if you do not.