Reply from Ms Heffernan
In response to your request that we give customers a choice of how many sides of their statement they want their transactions printed on I advise that we do not currently plan to provide this facility and I am not aware of any financial institution in Australia currently offering this service. As I said in my email of 9 August we will continue to listen to what our customers say about this change and make modifications when representative of customer feedback. That is, if we receive sufficient feedback indicating that we should print transaction details on only one side of our statement pages we will change back to that approach. In relation to item 3 of your email of 1 August, I did not realise that this was an outstanding matter between us. I passed on your feedback concerning your experience with the Queen Street branch staff to the Regional Manager and I apologise for not having advised you of this. Dr Ray, if I can be of any further assistance to you please do not hesitate to contact me.
About Me
- jonjayray
- I am a 5'10" tall, jocular former university teacher aged 70 at the time of writing in early 2014 who still has a fair bit of hair. I am Australian born of working class origins and British ancestry. My doctorate is in psychology but I taught mainly sociology (Research Methods) in my 14 years as a university teacher. In High Schools I taught economics. I have taught in both traditional and "progressive" (low discipline) High Schools. My main interests are blogging, classical music, history, the stockmarket, current affairs and languages. I have been married four times to four fine women with whom I am still on amicable terms. I have one son born in 1987. I am totally non-sporting and have never owned a firearm. My brother has enough guns for the whole family. I did however enjoy my weapons training in the Army. Fuller biographical notes here
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